Privacy Policy

1. Introduction

At JSGamesPoint, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website, digital products, gaming top-up services, design services, and communication channels.

By accessing or using JSGamesPoint, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of our services.

2. Information We Collect

When you interact with our website, services, or communication channels, we may collect the following categories of information:

• Personal Information: name, email address, phone number, billing address, and WhatsApp contact details.
• Payment Information: transaction references, payment method type, and order confirmation details. We do not store full payment card numbers on our servers.
• Account & Order Data: game IDs, usernames, platform identifiers, purchase history, and service requests required to fulfill digital deliveries.
• Technical Data: IP address, browser type, device information, operating system, referring URLs, and general usage data.
• Communications: messages sent through contact forms, email, WhatsApp, or customer support channels.
• Marketing Preferences: newsletter opt-ins and communication preferences where applicable.

3. How We Use Your Information

We use collected information to:

• Process and fulfill orders for game top-ups, gift cards, redeem codes, and digital services.
• Provide customer support and respond to inquiries submitted via contact forms, email, or WhatsApp.
• Verify transactions, prevent fraud, and maintain platform security.
• Improve website performance, user experience, and service quality.
• Send service-related notifications, order updates, and important account communications.
• Comply with legal obligations and enforce our terms and policies.
• Support future features including affiliate programs, advertising partnerships, and promotional campaigns with appropriate consent.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process personal data under the following legal bases:

• Contractual Necessity: to deliver products and services you request.
• Legitimate Interests: to improve services, secure our platform, and prevent abuse.
• Consent: for optional communications such as newsletters or non-essential cookies.
• Legal Obligation: to comply with applicable laws, tax requirements, and regulatory requests.

5. Your Privacy Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal data:

• Right to access the personal information we hold about you.
• Right to correct inaccurate or incomplete information.
• Right to request deletion of personal data, subject to legal and contractual limitations.
• Right to restrict or object to certain processing activities.
• Right to data portability where technically feasible.
• Right to withdraw consent for processing based on consent.
• Right to opt out of the sale or sharing of personal information (CCPA/CPRA). JSGamesPoint does not sell personal information.
• Right to non-discrimination for exercising your privacy rights.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share data only when necessary:

• With trusted payment processors and service providers who assist in order fulfillment.
• With technology partners that support website hosting, security, and analytics (where enabled).
• When required by law, regulation, legal process, or governmental request.
• To protect the rights, safety, and security of JSGamesPoint, our users, and the public.
• In connection with a business transfer, merger, or acquisition with appropriate safeguards.

7. Affiliate Links and Advertising

JSGamesPoint may introduce affiliate links, referral programs, and advertising partnerships in the future. When implemented, such features will comply with this Privacy Policy and applicable consent requirements. Affiliate interactions may involve third-party tracking technologies subject to your cookie preferences.

8. Contact Forms and Newsletter

Information submitted through our contact form, email, or WhatsApp is used solely to respond to your inquiry and provide requested services. If you subscribe to a newsletter, we will use your email to send updates you have opted into. You may unsubscribe at any time using the link provided in communications or by contacting us directly.

9. Analytics, Security, and Retention

We may use analytics tools to understand how visitors use our website and to improve performance. Security measures include encryption in transit, access controls, fraud monitoring, and secure handling of order data.

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type and regulatory requirements.

10. International Data Transfers

JSGamesPoint serves customers globally. Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards for cross-border data transfers consistent with applicable privacy laws.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The "Last Updated" date at the top of this page indicates when revisions were last made. Continued use of our services after updates constitutes acceptance of the revised policy.

13. Contact Us

For privacy-related questions, data access requests, or complaints, please contact JSGamesPoint using the details provided in our website footer.